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Frequently Asked Questions : Last Updated 03/04/2008
Please email us if your question is not answered. |
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Where are you located?
We are located in Los Angeles County, California.
Curly & Spike
11142 Fleetwood Street #8
Sun Valley, CA 91352
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What is a "Split"?
A "Split" is an option for you to use multiple designs within the same button or drinkware order.
Example: 100 Buttons (1 Split) can have 50 of one design and 50 of another. (50+50=100)
Example: 250 Buttons (2 Splits) can have 100 of one design, 100 of another, and 50 of another. (100+100+50=250)
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How do I order?
Please visit our Order Page for different ordering options.
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I need my merch fast! Can you rush my order?
If you need your merch before our standard turnaround time, then you may place a rush order.
Rush orders are not always available, so please email us as soon as you can to get a final quote.
Add 20% to the cost of the order for a production time of 3 - 5 business days.
Add 50% to the cost of the order for a production time of 2 - 3 business days.
The best way to get your merch even faster is to upgrade your shipping when placing your order.
Email us with any questions you may have.
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Can I get a sample?
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What is your turnaround time?
Apparel : 5 - 10 Business Days*
Hats : 5 - 10 Business Days*
Bags : 5 - 10 Business Days*
Buttons : 2 Business Days*
Patches : 5 - 10 Business Days*
Picks : 5 - 10 Business Days*
Lighters : 5 - 10 Business Days*
Wristbands : 5 - 10 Business Days*
Drinkware : 5 - 10 Business Days*
Posters : 5 - 10 Business Days*
*Turnaround times may vary and/or change without prior notice. Turnaround is based on production
time only. Delivery times depend on destination.
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Can I pick up my order?
Yes. If you are in the area, please contact us to setup a pick-up time.
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Can you ship outside the USA?
Yes. Please email us with a description of your order and your shipping address, and we can
give you a quote on your order.
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Do you ship C.O.D.?
All payments must be made in full before we start production.
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How do I know if my artwork will work?
Under the prices for each product there is a link titled " ARTWORK SPECS". This will give you
instructions for creating your artwork. In most cases, there will also be a template to download.
If you have any questions regarding your artwork, or are using a program for the first time and
need assistance, feel free to email us.
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I don't have an image, can you make a design for me?
We can design basic text images for free.
For professional designs/logos, check out our friends:
KYLE AND GREG / DESIGN@KYLEANDGREG.COM
"WEB, VIDEO, GRAPHICS AND EVERYTHING ELSE IN BETWEEN"
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I am on tour, how can I get merch?
No problem. We can drop-ship your merch to a venue, friend's home, or hotel. Email us to get
a quote on shipping and available turnaround time.
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Can you print on a product that's not listed on your site?
Yes. Just email us with a description of what you are looking for, quantities, colors, etc.
Also, let us know if you will be supplying the item for printing, or if you'd like us to supply it.
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Question not listed? Email us at info@curlyandspike.com |
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T-Shirts • Long Sleeve T-Shirts • Babydoll Tees • Baseball Tees • Tank Tops • Polo Shirts • Sweaters • Hoodies • Jackets
Baseball Caps • Trucker Hats • Beanies • Messenger Bags • Tote Bags • Buttons • Patches • Guitar Picks • Lighters
Wristbands • Shot Glasses • Mugs • Business Cards • Postcards • Posters • Banners • Samples • Merch 101
-- Custom Printing Since 1999 --
©2008 Curly & Spike, All Rights Reserved. Please Read Our Privacy Policy. |